Kairos - Web and Mobile app very slow or failing to load – Incident details

All systems operational

Web and Mobile app very slow or failing to load

Resolved
Operational
Started over 4 years agoLasted 1 day

Affected

Web App

Operational from 7:39 PM to 9:15 AM

Android App

Operational from 7:39 PM to 9:15 AM

iOS App

Operational from 7:39 PM to 9:15 AM

Updates
  • Resolved
    UTC
    Resolved

    Issue has been resolved

  • Identified
    UTC
    Identified

    We've released a new deployment to resolve this issue but are continuing to monitor

  • Investigating
    UTC
    Investigating

    We are aware of reports that the kairos app on both web and mobile are slower to load than usual with some users reporting a spinner. Other users are seeing the app failing to load. We are currently looking in to this.